Policies and Tips

Cancellation Policy
Time has been specifically reserved for your appointment, procedure or treatment. Please call at least 24 hours ahead of time if you must cancel an appointment. There is a $25 charge if you fail to show up for a scheduled appointment or cancel with less than 24 hours notice.

Booking Treatments
Everyone wants late-afternoon or early-evening appointments.  To get those prized spots, you have to book in advance.  Also consider having treatments at other times of the day at times Tranquility at Doral offers discounts for off-peak bookings. To book a treatments call us at 786.331.7061.

Showing up on Time
Anything can happen at any given time like a traffic jam or uninvited guests arrive at your doorstep just before you’re heading out to receive your treatment.  At Tranquility at Doral we often cannot push appointments back for more than 10 minutes so you might loose your appointment if you arrive late.

Hygiene
While using the sauna or steam room, sit on a towel. A shower is available for those who would like to consider bathing thyself before treatments.  Keep in mind that poor hygiene, including bad breath, makes treatments unpleasant for therapist.  Fortunately, guests with chronically smelly feet can relax; feet are cleaned with warm towels and aromatics before reflexology and pedicure procedures.

Shaving
Avoid shaving (face or legs) the day of an appointment, especially the latter if your having a body scrub or pedicure, since many include exfoliation of the feet and lower legs.  Salt scrubs can be irritating on newly shaved skin, so alert the therapist at the beginning  of a treatment if your concerned.

Speak up!
The biggest mistake people make is keeping silent. We want your feedback, from the treatment room temperature and the music volume to the pressure being used in a treatment.  It’s particularly important to let the therapist know about problem areas (hamstrings, a sore lower back) or areas to which you would like special attention paid.  By stating your wishes your not being demanding, your actually helping the therapist make your experience better.  But if you want to converse therapist are happy to oblige. Quite a chatty therapist by kindly saying that you’d prefer to enjoy your treatment in silence.

No-Nos
Your cell phone or blackberry should be turned off and kept off while at the spa.  Using either is highly discouraged.  In a relaxation room, conversation is fine, but moderate your voice as other guests may be having a treatment close by.

Male or Female Therapist
It’s up to you.  We make every effort to accommodate guest wishes in this regard.  Keep in mind that at peak hours, it may be hard to fulfill your request, and for less requested treatments, the spa may have only one therapist available.

Getting Changed
Our Spa provides changing rooms with lockers, robes and slippers.

Nudity
Nudity is probably the aspect that causes guests the most anxiety, and with fair reason.  Here are some tips to put your mind at ease. First, most therapist go to great lengths to maintain guest modesty. They step out of the room to allow you to disrobe and get comfortable under the sheet of the massage table.  They are also specifically trained in draping: Maneuvering and tucking the top sheet to expose only the body part being worked on.  If your uncomfortable about being in the buff, you don’t have to disrobe completely, it’s perfectly well to wear underwear while having a massage.

Medical History
A nasty cold or the flu can make your visit downright miserable, not only for you but for the therapist as well.  If your feeling under the weather or have another condition, such as athletes foot or a rash, heal up before you venture to the spa.  Don’t neglect to inform the spa of other related health issues you have, like eczema, heart problems or pregnancy, that can affect which treatments you’re able to receive.

Eating and Drinking
Drink plenty of water before and after your treatment, especially after using the sauna or steam room, but not so much that you find it hard to stay put for an hour-long massage Having to use the bathroom is disrupting for the guest and makes it difficult to relax.  Avoid alcohol the day before your appointment. Eat little, if at all for at least one hour before your treatment.

Children
They must be accompanied by a parent or guardian during treatment.

Gratuity
It is customary to leave 15 to 20 percent.  Tips should be left at the reception desk, which will have gratuity envelopes and pass them along to the therapist.  Therapist really like to know when you’ve provided outstanding service, if you’ve received services from more than one therapist, leave a separate tip to each one. And remember our best reward you’re your personal recommendation.